Hi all,I have some news.I have found out how to trigger this on all of our Jabber for Windows installations.How to trigger the greyed out button:. Sign in to J4W. Set Forward calls to a number or cell.
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Remove the Forward. Make a call to the J4W and answer the call. Hangup.Now the button is greyed out. At least on our setup. If I also have a deskphone I can take the hook off and put it down again, and the button is active again. So it seems there have to be some line activity to reactivate the button.Can anyone confirm the same issue? We are running J4W 9.0.5.This is really annoyingThanksKristian.
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Hi Kristian,I tried above steps to reproduce but no luck. Since you can reproduce it consistently, please provide a problem report for investigation as below:1. Exit Jabber and clear Logs folder under 'C:UsersxxAppDataLocalCiscoUnified CommunicationsJabberCSF'2. Start Jabber and reproduce the problem.3. Create PRT and upload it to my webex site using steps below.- Open link- You will see Meetings and Files tab.- Click on Files tab. It contains a folder called 'Jabber Logs' and Upload link on the far right.- Upload you PRT in this folderThanks,Maqsood.